Privacy Policy

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At Moments Eternal, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you purchase from us.

1. Information We Collect

When you place an order, we may collect:

• Your name, email address, billing and shipping address
• Payment details (processed securely by our payment providers – we never store full card details)
• Photos and text provided for personalisation
• Communication records (emails, messages) related to your order

2. How We Use Your Information

We use your information only to:

• Process and fulfil your order
• Communicate with you regarding your purchase
• Provide customer support
• Comply with legal and accounting obligations

3. Sharing Your Information

We do not sell or share your personal data with third parties for marketing. We may share limited information with trusted service providers (e.g., payment processors, delivery companies) solely to complete your order.

4. Storing Your Information

• Photos and order details are stored securely and only for as long as necessary to complete your order.
• Once your order is fulfilled, we may securely delete your files after 30 days, unless you request otherwise.
• All data is protected with appropriate technical and organisational measures.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (where legally possible)
• Withdraw consent for us to store or use your photos

6. Cookies (Website Users)

Our website may use cookies to improve your browsing experience, such as remembering your preferences and measuring site performance. You can disable cookies in your browser settings at any time.

7. Contact Us

For any questions about this Privacy Policy or your data, please contact us:

bradley@momentseternal.uk